TapeCrest Refund Policy

Version: 1.0 · Effective from: 5 November 2026

This policy explains when you can get your money back for a TapeCrest Paid Product, including TapeCrest Complete. It is part of our Terms of Sale (section 11). It does not reduce any right you have by law.

Who processes refunds. Payments are processed by Link (Sold through Link, LLC, a Stripe company) as merchant of record. Link pays every refund back to you. You can ask us or Link, and we deal with your request together.

Try first, free

Every Paid Product has a free 7-day trial. It starts with your first successful activation, needs no card and ends on its own, with no automatic charge. You get the same features as the paid version, so the trial is the best way to check that a tool fits your setup, your market data and the way you trade.

Your 14-day right to cancel (EU, EEA and UK consumers)

If you are a consumer in the EU, the EEA or the UK, you can cancel your order within 14 days of the day you receive access, without giving a reason, and get back the full amount you paid. Section 10 of the Terms of Sale explains how.

Link's refund policy

Link's refund policy applies to every purchase. At the date of this version, Link considers refund requests made within 60 days of the payment when:

• you did not receive the Product;
• the Product is significantly not as described, or unfit for its purpose;
• the files you received are damaged or corrupted;
• the payment was not authorised, or was taken twice by mistake.

Link does not review requests made only because you changed your mind, except where the law gives you a right to cancel. Where Link's policy gives you more than ours, Link's policy applies.

Our refund promise

Wherever you live, you can ask for a full refund within 14 days of purchase, for any reason, once per Product and customer. TapeCrest Complete counts as one Product.

When we always refund

Beyond the 14 days, we always refund the full price when:

• you were charged twice or by mistake;
• you paid but we could not give you access, and we did not fix it within 7 days;
• a Product is faulty or not as described and the law gives you a right to a refund (Terms of Sale, section 16);
• you validly cancel within the 14 days (Terms of Sale, section 10);
• we close the service without a continuity release (Terms of Sale, section 14; partial refund as set out there).

How to ask

• Ask us. Write to us through the chat in your Workspace or at support@tapecrest.com, from the email address of your TapeCrest account. Include the order number from our confirmation email or from Link's receipt, and the Product. If something does not work, add a short description and a screenshot; please hide your installation key and account numbers. To find the problem, we may ask for your TapeCrest Machine ID, your NinjaTrader 8 version or details of your data connection.
• Or ask Link. Use Link support and choose a refund request. Link may contact us about it.

We reply within 2 business days.

How refunds are paid

• We issue approved refunds through Stripe, and Link pays them back to the payment method you used.
• If you cancel within the 14 days (Terms of Sale, section 10), the refund is made no later than 14 days after you told Link or us. For any other refund we approve, we issue it within 5 business days of approving it.
• You get back the full amount you paid, including tax, in the currency you paid. If you paid in your local currency, the refund uses the same exchange rate as your payment. Your bank may need a few more business days to show it.
• When a refund is made, the licence for that Product ends. It stops working within 15 minutes, and you should then remove the Product from NinjaTrader 8. You can buy it again later. A second trial of the same Product is not available.

TapeCrest Complete

• A refund of TapeCrest Complete is for the whole bundle, and it ends all six licences.
• We do not refund single Products out of the bundle. If one Product in it is faulty and we cannot fix it, your legal remedies still apply, including a price reduction where the law gives you one.

Payment disputes

Please contact us or Link before you open a dispute with your bank: we can usually solve the problem faster. Link handles payment disputes for us. While a dispute is open, we may suspend the licence or licences it concerns. If the dispute ends with the payment returned to you, those licences end as after a refund. If it is decided in favour of the payment, we restore access.

Free Products, trials and complimentary access

Free Products, trials and complimentary access involve no payment, so there is nothing to refund.

Contact

DC Finanzinvest SRL (TapeCrest) · Str. Teatrului nr. 3A, et. 4, ap. 3, Municipiul Botoșani, județul Botoșani, Romania · support@tapecrest.com · chat in your Workspace at https://portal.tapecrest.com · payment questions: Link support