TapeCrest Terms of Sale

Version: 1.0 · Effective from: 5 November 2026 · Applies to: orders placed from the effective date

Summary

This summary helps you find your way. The full terms below are what apply.

• You buy a licence to use TapeCrest software in NinjaTrader 8, not ownership of the software.
• Paid tools come with a lifetime licence: one payment, priced in US dollars, with no subscription and no scheduled end date. Each licence works on two computers, which you manage yourself in your Workspace (section 12). The software confirms your licence online, so it needs an internet connection and our licensing service (section 5.2).
• TapeCrest Complete gives you all six current paid tools in one purchase, each with its own lifetime licence (section 5.6).
• You can try every paid tool free for 7 days first, with no card and no automatic charge.
• You buy in your TapeCrest Workspace. Link (Sold through Link, LLC, a Stripe company) processes the payment as merchant of record: it charges you, handles the tax, sends your receipt and invoice and deals with payment questions, refunds and payment disputes. We grant your licence and provide the software, downloads, updates and support.
• Wherever you live, you can ask for a full refund within 14 days of purchase, for any reason, once per Product (section 11). Consumers in the EU, the EEA and the UK can also cancel within 14 days of receiving access (section 10). Our Refund Policy, Link's refund policy and your legal rights if a product is faulty also apply.
• If we ever close the service for good, section 14 explains what we do for you.
• The tools display information and help you manage your own accounts. They are not investment advice, and your trading decisions stay yours. Please read the Risk Disclosure.

1. Who we are

TapeCrest is a brand operated by DC Finanzinvest SRL, a company registered in Romania ("TapeCrest", "we", "us", "our"). We develop the TapeCrest software, grant its licences and provide its downloads, updates and support.

You can also reach us through the support chat in your Workspace.

2. What these terms cover

These Terms of Sale apply when you buy a paid TapeCrest product, including TapeCrest Complete. They also describe how we offer trials and free products. They work together with:

• the End User Licence Agreement ("EULA"), which sets out how you may use the software, including trials, Free Lifetime licences and complimentary access;
• the Refund Policy;
• the Risk Disclosure;
• the Privacy Notice, which explains how we handle personal data.

Link's terms for the payment. Payments for paid products are processed by Link (section 8.2). When you pay, Link's own terms also apply to you: its Consumer Terms of Service, including the Sold Through Link Terms and the Purchase Terms, its refund policy and its Privacy Policy. Link's terms cover the payment and the services Link gives you. These Terms and the EULA cover your licence and our services. If Link's terms give you a right that these Terms do not, for example a refund, you keep that right.

If these Terms and the EULA differ on buying, paying, refunds or cancellation, these Terms apply. Nothing in these documents limits rights you have by law as a consumer that cannot be excluded by contract.

3. Words we use

• Consumer: an individual buying mainly for purposes outside their trade, business, craft or profession.
• Business customer: anyone buying for their trade, business or profession, including companies.
• Product: a TapeCrest indicator or add-on for NinjaTrader 8, with its guide and, where we offer them, setting templates.
• Paid Product: a Product sold for a one-time payment with a lifetime licence. TapeCrest Complete is a Paid Product made of six Products.
• TapeCrest Complete: the bundle of six Paid Products described in section 5.6.
• Free Product: a Product we provide at no charge with a Free Lifetime licence.
• Trial: the free 7-day evaluation of a Paid Product.
• Workspace: your TapeCrest customer account at portal.tapecrest.com, where you manage licences, downloads, devices and support.
• Licensing service: the TapeCrest online service that confirms licences.
• Device or computer: one installation of the operating system on a physical computer, a virtual machine or a VPS, identified by its TapeCrest Machine ID.
• Link: Sold through Link, LLC, an affiliate of Stripe that processes orders for Paid Products as merchant of record through the Stripe Managed Payments service. Payment pages, receipts and card statements show it as Link, "Sold through Link" or "LINK.COM*".
• Pricing page: https://tapecrest.com/pricing/.

4. Who can buy

• You must be at least 18 years old and able to enter into a binding contract.
• You need a TapeCrest account with a verified email address. Your account and licences are personal. Keep your password and installation keys to yourself.
• If you buy for a company or other organisation, you confirm that you may accept these Terms on its behalf. Each licence is used by one person, the account holder.
• We cannot sell to persons, organisations or destinations where EU, UN, UK or US sanctions prohibit the sale. Link also does not process orders from some countries and territories. If the payment page is not available to you, we cannot sell you a Paid Product.
• We or Link may decline or cancel an order, for example if we detect fraud, a sanctions issue, an obvious error or abuse of trials. If an order is declined or cancelled after you have paid, you get the full amount back.

5. What you buy

5.1 A licence, not ownership

When you buy a Paid Product, you buy a licence to use the software under the EULA. You do not buy the software itself or any intellectual property in it.

5.2 What "lifetime" means

A lifetime licence:

• is paid once, with no subscription and no renewal fee;
• has no scheduled end date: it does not run out after a number of months or years;
• lets you use the Product in NinjaTrader 8 on your activated device for as long as the conditions below are met.

"Lifetime" describes the length of your licence. It does not refer to anyone's lifetime, and it does not mean the software works without our service. A lifetime licence works when:

1. the Product can confirm the licence online with our licensing service. It does this when it starts and about every five minutes while it runs (section 12 and the EULA explain how);
2. the TapeCrest licensing service is active. Section 14 sets out our commitments if we ever close it;
3. you use a compatible NinjaTrader 8 installation and meet the Product's requirements; and
4. the licence has not been ended for a serious breach of the EULA.

5.3 What is included

• The Product in the version available on the day you buy it.
• All updates we publish for that Product for NinjaTrader 8, including new features, at no extra cost.
• The English user guide and, where we offer them, setting templates.
• Downloads from your Workspace library.
• Support, as described in section 15.

5.4 What is not included

• A NinjaTrader 8 licence, market data subscriptions (for example Level II market depth or Order Flow+ volumetric data), a broker account or prop-firm fees. Third parties provide these under their own terms.
• Other TapeCrest Products, including any we may release in the future. This also applies to TapeCrest Complete (section 5.6).
• Versions for platforms other than NinjaTrader 8, including any future successor platform, unless we announce otherwise.
• A computer, VPS or internet connection.

5.5 Check the requirements first

Each product page lists what the Product needs: the NinjaTrader 8 version, market data, connection type and any other requirement. For add-ons that act on trading accounts, it also lists the supported connections and account types. Please check them, and use the free trial, before you buy. Screenshots and videos on our website may use simulated or replayed data; their captions say so.

5.6 TapeCrest Complete

TapeCrest Complete is one purchase that gives you the six Paid Products we offer on the day you buy it:

• TapeCrest Copier;
• TapeCrest Volume Profile + TPO;
• TapeCrest Liquidity Heatmap;
• TapeCrest Footprint;
• TapeCrest Absorption Premium;
• TapeCrest Absorption Levels.

The following rules apply.

1. Six separate licences. You receive a separate lifetime licence for each of the six Products, each with its own installation key and each for two computers. Each licence is used and managed on its own. Everything in these Terms and the EULA about a Paid Product applies to each of them.
2. Future products are not included. Products we release later are sold or offered separately.
3. Trials stay as they are. Buying TapeCrest Complete does not start, reset or reopen a trial. A trial you have already used stays used.
4. Refunds cover the whole bundle. A refund of TapeCrest Complete ends all six licences. Section 11 and the Refund Policy explain refunds.
5. If you already own some of these Products. We do not credit earlier purchases automatically. Please contact support before you buy: we handle upgrades from single purchases personally.

6. Free 7-day trial

Each Paid Product has its own free trial:

• It lasts 7 days (168 hours) from the first successful activation of the Product. Creating an account or downloading does not start it.
• No card is needed and there is no automatic charge. When the trial ends, access stops on its own. Nothing is billed unless you choose to buy. Trials do not go through Link.
• One trial per person and Product, on up to two devices.
• We email you when the trial starts, 48 hours and 24 hours before it ends, and when it ends.
• If you buy during or after the trial, your installation continues with lifetime access. The trial does not restart. Buying TapeCrest Complete never starts, resets or reopens a trial.

Section 4.2 of the EULA has the full trial rules.

7. How to order

1. Sign in to your Workspace at portal.tapecrest.com, or create an account and verify your email address.
2. Choose the Product, or TapeCrest Complete, and select Buy lifetime access. We show the Product, its main features and requirements and the licence type. Its price is on the pricing page and on the payment page.
3. Tick the box to accept these Terms and the EULA. The Workspace shows the exact wording before you pay.
4. Select Continue to payment. You go to Link's secure payment page. It shows your order, the total price including any tax, and the currency. Check your order there. You can go back and correct any detail before you pay.
5. Confirm with the payment button. Pressing it places an order with an obligation to pay.
6. You return to your Workspace. Your access appears there as soon as Link has confirmed the payment.

Start in your Workspace. The payment page you open from your Workspace is linked to your account and to that order. Use it within 24 hours. If you pay later, or in another way, we have to check the payment by hand before your access appears.

When the contract is made. Your contract with us for the licence is made when Link confirms your payment. Link then emails your receipt, and we email you to confirm your access. Your payment to Link settles what you owe for the order.

Language. The contract is concluded in English.

Your copy. Our confirmation email contains the main order details, the versions of these Terms and the EULA that you accepted and how to cancel (section 10). Link's receipt shows the amount, the tax and the payment method. Your Workspace shows your orders and the documents that apply to them. We keep a record of each order for as long as the law requires.

8. Prices, taxes and payment

8.1 Prices

• Prices are set in US dollars and shown on our pricing page and on the payment page. The price that applies is the one shown on the payment page when you pay.
• Every price is a one-time payment for a lifetime licence. There is no subscription and nothing renews.
• Prices include any VAT, GST or sales tax that applies to your order. Link calculates the tax from your location and shows it on the payment page and on your receipt.
• Your local currency. The payment page may show the price converted into your local currency. Stripe converts it at its own exchange rate, which includes a currency conversion fee. Where the payment page lets you pay in US dollars instead, no conversion fee is added, but your bank may convert the amount and charge its own fees. Before you pay, the payment page shows exactly what you will pay and in which currency.
• Launch prices. For six months from the day we open public checkout, launch prices apply. On that first day we publish the end date on the pricing page, and we do not extend it. From the day after the end date, the later prices shown on the pricing page apply to new orders. A trial that is still running at the end date does not extend the launch price. The price you paid does not change.
• If we change a price, the new price applies only to later orders.
• If a price is shown by an obvious mistake, we will contact you, and you may cancel for a full refund. We will never charge you more without your agreement.
• If we offer a promotion, the conditions shown with it apply.

8.2 Payment through Link, our merchant of record

Link processes your payment as merchant of record through Stripe Managed Payments. This means that Link, not us:

• shows the payment page and charges your payment method;
• calculates, collects and pays the VAT, GST or sales tax due on your order in the countries it covers;
• emails your receipt and an invoice (PDF), normally in its own name;
• answers questions about the charge, handles refund requests sent to it and pays out every refund;
• handles payment disputes (chargebacks) and fraud checks.

We remain responsible for the Product: the licence, delivery in your Workspace, downloads, updates, support, and the Product's quality and conformity with these Terms.

• Your card statement shows a charge that starts with "LINK.COM*".
• Link and Stripe process your payment details. We never receive your full card number. We do not keep a payment method and we never charge you again. If you choose to save your details in a Link account, that is between you and Link.
• Business customers. Link may ask for your business details and tax ID at checkout and applies the tax rules for business purchases where they apply.
• Invoices in our name. In the few countries where Link does not handle the tax, the invoice is issued in our name and we are responsible for the tax.

9. Delivery and access

• We deliver digitally, right after Link confirms the payment, normally within a few minutes. Your Workspace then shows your lifetime licence, or the six licences of TapeCrest Complete, with the installation keys, and the downloads are in your library. Install each Product in NinjaTrader 8 by following its guide.
• If you already activated a trial on a device, that installation continues with lifetime access.
• Some payment methods take longer to confirm. Access starts when Link confirms the payment.
• If your access does not appear within 1 hour of a confirmed payment, contact us and we will fix it or arrange a full refund.

10. Your right to cancel (consumers in the EU, EEA and UK)

14 days from access. If you are a consumer in the EU, the EEA or the UK, you can cancel your order within 14 days of the day you receive access to the Product, without giving a reason. Link's Sold Through Link Terms give this right to consumers in the EU and the UK, and we give the same right to consumers in Iceland, Liechtenstein and Norway.

How to cancel. Tell Link or us before the 14 days end:

• through Link support, by asking for a refund and giving "cooling off period" as the reason; or
• by writing to us through the chat in your Workspace or at support@tapecrest.com.

You can use the model form in Annex B, but you do not have to.

What happens next. You get back the full amount you paid, including tax, to the payment method you used and in the currency you paid. The refund is made without undue delay and no later than 14 days after you told Link or us that you cancel. The licence for the Product ends when the refund is made; for TapeCrest Complete, all six licences end. The Product then stops within 15 minutes. Please remove it from NinjaTrader 8.

What still applies. This right does not reduce our Refund Policy, Link's refund policy or your legal rights if a Product is faulty or not as described (section 16). Consumers in other countries keep the rights their local law gives them.

11. Refunds

Our Refund Policy explains when and how you get your money back. In short:

You can ask for a full refund within 14 days of purchase, for any reason, once per Product. TapeCrest Complete counts as one Product.

In addition:

• Link's refund policy also applies. Link can refund a purchase within 60 days, for example if you did not receive the Product, if it is significantly not as described or unfit for purpose, or if the payment was not authorised or was taken twice. Where Link's policy gives you more than ours, Link's policy applies.
• We refund duplicate or incorrect charges, orders we could not deliver, and the cases in sections 10, 14 and 16.
• Link pays every refund to the payment method you used, in the currency you paid.
• When a Paid Product is refunded, its licence ends. When TapeCrest Complete is refunded, all six licences end.

12. Activation and devices

• You activate a Product once by pasting its installation key into the TapeCrest access window inside NinjaTrader 8. The Product identifies your device automatically with its TapeCrest Machine ID.
• Two computers per licence. Each licence can be active on two devices at the same time. This applies to paid lifetime licences, trials and Free Products, and to each of the six licences in TapeCrest Complete. Several charts and NinjaTrader 8 windows on the same device count once.
• You manage your devices. Your Workspace shows the devices of each licence. You can release a device and activate the licence on another one yourself, for example after buying a new computer or reinstalling Windows. Changing a device does not change the dates of a trial.
• To prevent shared use, the Workspace may limit how often devices can be changed. If it cannot do what you need, write to us in the Workspace chat or at support@tapecrest.com and we will sort it out.
• After you release a device, it stops working when its current access period ends, at most 15 minutes later.
• Reinstalling the operating system or replacing hardware can change the TapeCrest Machine ID. Release the old device in your Workspace and activate the new one; if anything stops you, our support helps.

13. Passing a licence to someone else

Licences are personal. You may not sell, rent, lend or share your licence or installation key yourself.

If you no longer need a paid lifetime licence, you can ask us to transfer it to another person. We move it to their verified TapeCrest account, retire your key and end your access. The new holder accepts the EULA. Each licence can be transferred once, at no cost. The six licences of TapeCrest Complete transfer only together.

Trials, Free Products and complimentary access cannot be transferred.

14. If we stop the TapeCrest service

Lifetime licences depend on our licensing service, and we plan to run it for the long term. If we ever decide to close it for good, or to stop supporting a Paid Product permanently, we commit to the following.

1. Advance notice. We will tell you at least 90 days in advance, by email and in your Workspace.
2. Continuity release. Before the service closes, we will give every holder of a paid lifetime licence a final version of each Paid Product they hold that keeps working on their activated device without online verification. It will include the latest updates available at that time.
3. Refund if there is no continuity release. If we cannot provide a continuity release for a Paid Product, we will refund part of the price you paid for it: 100% if the service closes within 24 months of your purchase; 50% between month 25 and month 48; 25% between month 49 and month 60; nothing after 60 months. For TapeCrest Complete, the price you paid is split between its six Products in proportion to their separate prices on the day you bought it. We pay these refunds through Link where possible, and otherwise directly to you.
4. If the business changes hands. If the TapeCrest business is transferred to another company, we will make sure your licences pass to it on the same terms, and we will tell you.
5. Free Products. For Free Products, we will give at least 30 days' notice and make reasonable efforts to provide a continuity release. No refund applies because nothing was paid.

This section does not cover:

• short interruptions for maintenance or incidents, explained below;
• withdrawing a Product from sale to new customers while existing licences keep working;
• changes by NinjaTrader that a reasonable update cannot address. In that case we will tell you what we know and what we can offer. Your legal rights under section 16 still apply.

Short interruptions. We aim to keep the licensing service available at all times, but maintenance or a hosting incident can interrupt it. While the service cannot be reached, a running Product keeps working until its current signed access period ends (at most 15 minutes), then pauses until the service is back. Indicators stop drawing their output. Add-ons stop starting new activity and are designed not to cancel your orders, close your positions or unlock your accounts because access ended. A running Copier keeps mirroring exits and protective changes but not partial exits, so a follower can stay larger than the leader; section 10.5 of the EULA explains exactly what each add-on does. Keep watching your accounts while access is not active. Where possible, we schedule planned maintenance at weekends, when the main futures markets are closed, and we announce longer maintenance in advance.

15. Support

• Support is included with every Paid Product, trial and Free Product at no extra cost.
• Write to us through the chat in your Workspace, where you can attach screenshots, or by email at support@tapecrest.com. You receive an email when we reply.
• We aim to reply within 2 business days. Support is provided in English and Romanian.
• Payments, receipts and invoices. Questions about a charge, a receipt or an invoice can also go to Link support. Link does not help with using the Product; for that, please contact us. If you are unsure, write to us and we will help you reach the right place.
• We help with installation, activation, licences, devices, settings and errors in our Products. We cannot give trading advice, design strategies for you, or support third-party software, data feeds, brokers or prop-firm accounts, though we will tell you what we can see.
• Support for a Product continues for as long as we run the TapeCrest service for that Product.

16. If a Product is faulty or not as described

We want every Product to work as described on its product page and in its guide, on a setup that meets the stated requirements. If it does not, contact us and we will work to fix it.

If you are a consumer in the EU or EEA, you have legal rights when digital content does not conform to the contract, under the national rules implementing Directive (EU) 2019/770. They include having the problem fixed and, if it cannot be fixed within a reasonable time, a price reduction or ending the contract with a refund. Consumers in the UK have similar rights. These Terms do not limit those rights. Consumers elsewhere keep the rights their local law gives them. Link's refund policy (section 11) applies in addition.

17. Our liability

1. What we never exclude. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for damage we cause intentionally or through gross negligence, or any other liability that the law does not allow us to limit or exclude. Your statutory rights as a consumer are not affected.
2. Your trading decisions. Products show information and carry out the settings you choose. You make your own trading decisions. We are not responsible for trading losses, missed trades or lost profits that result from your trading decisions or from market conditions.
3. Third parties. We are not responsible for NinjaTrader, brokers, data providers, prop firms, payment providers, internet providers or other services we do not control, or for failures they cause.
4. Foreseeable loss. If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when the contract was made.
5. Limit. Apart from point 1, our total liability for all claims relating to a Product is limited to the amount you paid for that Product. For a Product you received as part of TapeCrest Complete, it is limited to the amount you paid for TapeCrest Complete. For trials, Free Products and complimentary access, it is limited to EUR 50.
6. Business customers. If you buy as a business, we are not liable for loss of profit, revenue, business or data, or for indirect or consequential loss, except as stated in point 1.

18. Ending a licence

• You can stop using a Product at any time. A lifetime licence has nothing to cancel or renew.
• If you ask us to delete your TapeCrest account, your licences end, because we can no longer verify them. We keep the records the law requires, such as order records.
• We suspend or end a licence only in the cases set out in the EULA (section 15), for example sharing or selling keys or tampering with the licensing, or under section 14 of these Terms.
• Payment disputes. If you dispute a payment with your bank, Link handles the dispute for us. While it is open, we may suspend the licence or licences concerned. If the dispute ends with the payment returned to you, those licences end as after a refund. If it is decided in favour of the payment, we restore access. Please contact us or Link first: we can usually help faster.
• Orders cancelled by Link. If Link cancels or refunds an order, for example because of suspected fraud or an error, the licences from that order end.

19. Changes to these Terms

We may update these Terms for future orders, for example when the law or our offer changes. The version you accepted at checkout applies to your order. Earlier versions are available on request from support@tapecrest.com. How the software and the licensing service may change over time is covered in the EULA (sections 8 and 17).

20. Complaints, disputes and applicable law

Complaints. Please contact us first at support@tapecrest.com or through your Workspace. We reply to complaints within 14 days. For a complaint about the payment itself, you can also contact Link support; Link's terms explain how Link handles disputes with you.

Help for consumers. Consumers in Romania can contact the National Authority for Consumer Protection (ANPC, https://anpc.ro), including its alternative dispute resolution service (SAL). Consumers in other EU countries, Iceland and Norway can get free help from the European Consumer Centre in their country (ECC-Net). We are not currently signed up to a particular alternative dispute resolution body; if that changes, we will name it here.

Applicable law and courts. These Terms and any contract under them are governed by Romanian law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring proceedings in the courts of that country or of Romania. If you are a business customer, the courts of Botoșani, Romania have exclusive jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

21. Other terms

• Events outside our control. We are not responsible for delays or failures caused by events we cannot reasonably control, such as outages of the internet, hosting or payment providers, or changes made by third parties. We will tell you and do what we reasonably can to limit the effect.
• Transfer by us. We may transfer our rights and obligations under these Terms to a company that takes over the TapeCrest business, as long as your rights are not reduced. We will tell you if this happens.
• Severability. If a court finds part of these Terms invalid, the rest stays in force.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Translations. If we provide these Terms in another language, the English version prevails where the law allows.
• Whole agreement. These Terms, the EULA and the documents they refer to are the whole agreement between you and us for your purchase. Link's terms govern your relationship with Link.

22. Trademarks and independence

NinjaTrader® is a registered trademark of NinjaTrader Group, LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service. Stripe and Link are trademarks of Stripe. Other names may be trademarks of their respective owners. The TapeCrest name and logo are used by DC Finanzinvest SRL.

23. Contact

DC Finanzinvest SRL (TapeCrest) · Str. Teatrului nr. 3A, et. 4, ap. 3, Municipiul Botoșani, județul Botoșani, Romania · support@tapecrest.com · chat in your Workspace at https://portal.tapecrest.com · company details in our Legal Notice

Payment questions: Link support.

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Annex B — Model cancellation form

Complete and return this form only if you wish to cancel (withdraw from) the contract within the 14 days in section 10. You can also tell Link support or us in any other clear way.

To: DC Finanzinvest SRL (TapeCrest), Str. Teatrului nr. 3A, et. 4, ap. 3, Municipiul Botoșani, județul Botoșani, Romania, support@tapecrest.com

I hereby give notice that I withdraw from my contract for the supply of the following digital content:

• Product, or TapeCrest Complete:
• Ordered on, and access received on:
• Order number, or Link receipt number (if known):
• Name:
• Email address of the TapeCrest account:
• Address:
• Signature (only if this form is sent on paper):
• Date: